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We take 10 with the inspiration that is Dr Frank Dick OBE to learn more about his incredible journey coaching and driving some of the greatest atheletes and sports teams of our time. Frank is a true legend and these insights give you a little glimpse in to why...Read
Many years ago, when I set up my first business as a spa consultant and business strategist: Spa Business DOCTOR, everyone told me that I needed a business plan. When I asked for advice and insights into what exactly should be included in a Business Plan I was overwhelmed with examples, links and recommended resources.Read
..people often think to make a decision to progress with one, they have to forsake the other. But of course that’s not true and really wouldn’t make sense at all. Actually the ideal, and the route shown to generate the most consistent results is what we like to call a ‘Blended Learning’ approach.Read
Gathering positive feedback may be tricky but it can help to boost your reputation and gain further custom.Read
“Profit in business comes from repeat customers and customers that bring friends with them” – W.Edward Demis So why is it that asking for ‘referrals’ and leading our guests proactively to ‘rebook’ is still not common place? In fact, let me ask you the question: “When was the last time you asked a client to…Read
Everyone in retail says they care about their customers. But customer-first retailers act in ways that deepen their relationships with loyal customers, making them likely to spend more.Read