Sunday 1st July 2018
By Michelle Hammond
Q1 - How did your childhood influence your work ethic and attitude towards business?
Interesting question, I don’t think there was a direct correlation except that I quickly learned that if I wanted to spend money and have the things I wanted to have, then I needed to get a job to earn it. My Saturdays were spent variously getting up at 4am – VERY difficult for me! To work in a greengrocers or later a clothing store. There never seemed to be a way to have money unless I earnt money.
Q2 - What do you believe the principles of a successful business are today?
Understanding the needs of your customer and flexibility. Understanding that no one knows exactly how to run your business except you – that isn’t to say you are the only person that can run your business but you are the ONLY person that can be you and put your own individual stamp on it. If your names on the product, your name has to be in the product and all over the business.
Q3 - Looking back, what was your best business decision?
To work for myself – I think I’m unemployable! Also to come out about ‘NOT being a team player. I definitely work with a talented team of people but I understand myself and how I tick. I don’t like sharing ideas, I have an idea, I don’t speak it until I have really thought it through and then it either works my way or it doesn’t work. My name is on the ‘tin’ so each and every product etc is a little part of me and that means no compromise.
Q4 - Who has influenced you the most through your career?
There have been a series of powerful, independent and successful women in my jobs – right from the greengrocers through to now – sometimes quite scary – BUT always a bit of a ‘huge respect’ moment from all of them. I have learnt timekeeping, efficiency, no nonsense, getting things done and pretty much being prepared for anything/everything from this series of female ‘bosses’ and I always think I’d like to get them all in a room and open a bottle of fizz or two to say thank you.
Q5 - What was your most difficult / worst business decision?
Worst, taking on an extremely expensive ‘Marketing Manager’ who practically did nothing and turned out wasn’t as truthful as one would like – I trusted too much. Most difficult, well, I think I can say that we haven’t had difficult because if it’s the right decision then it’s not difficult to take.
Q6 - What would you say was the single most advantageous character trait for success?
Sheer bloody determination and a ‘this won’t get me down/break me’ attitude – which is sometimes INCREDIBLY hard to draw on and find but if you dig deep enough you get to your roots.
Q7 - What happens when you’re stressed or overwhelmed?
I step away. Taking even just a few moments to walk round the car park or have a good nights sleep or do something different for a few hours always adds new perspective or even just perspective. Things are NEVER as bad as they seem if you give them a little time.
Q8 - How do you invest in your own wellbeing. How do you look after yourself?
I don’t overwork, I make sure I do a lot out of the office – I very much subscribe to the thought that ‘No one ever had a good idea whilst sat at their desk’. Wherever I am, I am usually mulling things over about work, formulas, customers and it’s not invasive, its creative. Having your own business and a small business, means you get to be indulgent, how would I like to do this?, how can I change this?, how do I want it to be? etc. are lovely decisions to make, BUT there is a group of people that
also work in the business and that if it were not for them there wouldn’t be a business, so I feed in my thoughts and then we see if they can be done within a budget and with efficacy.
Q9 - If you could change one thing about the spa and wellness industry what would it be and why?
I would love that Therapists get the respect and remuneration they deserve. The therapist is truly the only asset this industry has, if we don’t invest in them then we really don’t have an industry. No therapists, no treatments, no clients.
Customers will come back time and time again if the treatment they received improves their health, their life, the experience, their feel-good factor or simply gives them a moment of stress free self-investment. They won’t come back to bad treatments just because the décor is fab or the smoothies are good, they come back because they feel better as a result of their treatment BUT it does seem that the minimum wage, minimum investment in training, minimum time given to train therapists and minimum reward is the norm.
Therapists count as much as architecture, design, equipment, environment. Their literal ‘hands on’ approach should be valued much more!
Q10 - Finally, What’s your favourite quote or the best advice you’ve ever been given?
Its not advice, its facts! We started the business when I was 47 and my partner was 53…….this list just shows you, never too old, never too young to start something fabulous.
At age 23, Oprah was fired from her first reporting job.
At age 24, Stephen King was working as a Janitor and living in a trailer.
At age 28, J.K. Rowling was a suicidal single parent living on welfare.
At age 30, Harrison Ford was a carpenter.
Vera Wang failed to make the Olympic figure skating team, didn't get the Editor-in
Chief position at Vogue, and designed her first dress at 40.
Alan Rickman gave up his graphic design career to pursue acting at age 42.
Samuel L Jackson didn't get his first movie role until he was 46.
Morgan Freeman landed his first MAJOR movie role at 52.
Louise Hay didn't launch her publishing company, Hay House until she was 62.
Mcdonalds burgers were started by a guy aged 62
So if you think you're too old for a new challenge then quite obviously you're not!
FLASH FACTS - FOR FUN SECTION
1. What’s your favourite book?
Anything by Ian McKewan or anything on Millinery and Milliners.
2. What’s your favourite film of all time?
3. If you could have dinner with anyone, past or present, who would it be and why?
I was adopted and think it would be fascinating to have dinner with the me that hadn’t been adopted to see what my parallel life would have been and also this me in 10 years’ time – told you I wasn’t a team player – it’s all about me!!!
4. You get taken to your favourite place to be, where are you taken?
In an amazing restaurant (any country, any place) under the shade on a sunny, balmy day, with a small group of friends, having just ordered a delicious meal and settling in for a long lunch with the chink of champagne glasses or an extremely good London Dry Gin and Tonic.
5. Your perfect dinner is?
A Tasting menu in a fabulous restaurant. I love delicious food, I eat pretty much everything and I love new flavour experience. It’s like food alchemy.
6. Your go to drink is?
Ah, may have mentioned this. A good London Dry Gin with a crisp tonic and lots of ice. No frills, just that perfect combination.
7. Your favourite sweet treat is?
Liquorice – not the salty type, the sweet type.
8. What’s your favourite essential oil / scent?
Frankincense, all varieties from the light citrus to the dark boot polish varieties. It works on every skin situation, has so many varietals and just seems to conjure every aspect of fragrance note. It’s efficient, does the job and is fabulous all at the same time. Unfortunately very hard to get a reliable source so it’s my life’s goal to find perfect Frankincense for ever!
9. You go for a treatment - what do you have and why?
A Facial. Love them and love to remind myself how they feel – you can’t ever have your own treatment so the next best thing is to experience loads of treatments and techniques.
10.What’s your favourite flower?
Freesia’s, every colour so I can go single colour or I can go crazy and multi colour. LOVE big bunches of Lavender too.
11.You want to sleep deeply, what do you do?
I just sleep, I have never had a problem with sleeping, and I’ve even slept during a New Year’s Eve party – AT the party, literally in the room. 30 minutes and I was back in the room. As soon as my head hits the pillow, I’m off.
12.You want to energise fast, what do you do?
I don’t think I ever want to energise fast! If I did, I would imagine I would go outside and take deep breaths or take a cold shower – tremendously stimulating and good for the skin too.
13.The theme tune to your life is?
I have always said that my taste in music would bury me in polite society – I hold my hands up to Take That, Barbara Streisand for sunny days, Shipbuilding by Elvis Costello, George Michael for parties and currently the ENTIRE soundtrack to Hamilton The Musical.
14.What makes you laugh to your belly?
Too much fizz and very good friends.
15.What’s your favourite season?
ALL of them if appropriately dressed. Winter is cold, crisp and creative. Spring is new beginnings and change, Autumn is time to hunker down and assess and Summer (if not too hot) is so quick you just enjoy and its gone.
16. What’s your favourite colour?
Taupe – it’s the BEST base for any other colour I happen to be obsessing on.
17. Your favourite time of day is?
Time to go home – I am a home bunny and even though I like being out, I like being home.
18. If you could have been anyone or anything else, what / who would you be?
I would be on the stage or in musical theatre but only if I was successful.
19. What’s your current TV guilty secret?
Gogglebox, I am waiting for the day when they do a Gogglebox 2 – where they film the people watching Gogglebox, then I’m going to apply.
20. Magic dust - you can learn one new skill instantly, what is it?
To be able to sing. I think singing changes our own resonance, grounds us, takes us to amazing emotional places, enables you to say the things you wouldn’t say, is captivating and inspiring. I don’t sing, but if I’m in my car, on my own, with no one watching, I will belt out a tune and truly believe I have a chance.
"There is nothing more pleasing than great skin looking back at you from the mirror in the morning, it starts your day, it sets you up and it imbues a feminine confidence that you just can't buy” - Jane’s motivation is to get you that skin.
Jane has been working in the skincare and therapy industry for over 24 years. 24 years of travel, learning, training, and instructing. Janes journey has taken her from Chile to China, Australia to Austria, from Switzerland to France, and finally, back home to stunning Stratford upon Avon where she runs her business.
Twitter: @thebeautyorb and @janescrivner