Sunday 1st April 2018
By Michelle Hammond
Q1 - How did your childhood inﬂuence your work ethic and attitude towards business?
My parents were both self-employed (builder and a hairdresser) so I guess my unconscious was learning that running your own business is the ‘norm’ as I knew that I do it one day, from a very young age. I was also told, regularly, that I could do whatever I wanted to do as long as I wanted it enough.
Q2 - What do you believe the principles of a successful business are today?
Being open to feedback – getting curious with your market and your clients – never EVER thinking you know it all – believing that there is always something to learn – LISTENING – to hear not to respond – taking risks with ideas; ‘there are no mistakes, only learning’.
Q3 - Looking back, what was your best business decision?
I have two – 1st : making the leap when I did; not allowing others peoples’ risk aversion and fear get in the way of my decision.
2nd – walking away from a big piece of work with a new client when it didn’t
‘feel’ right. If anyone asks you to justify the way you run your business – run a mile!
Q4 - Who has inﬂuenced you the most through your career?
One of my bosses from B&Q; Gill Palfrey (now at Specsavers) she was one of the first people in my career that helped me see that feedback wasn’t just about ‘development’ that it could also be used to give recognition! Being told by my HR Director at B&Q that I needed to ‘change my brand’ if I was to get on/promoted. That made me more determined to stay true to who I was!
Q5 - What was your most diﬃcult / worst business decision?
Bringing people into the business because we were busy without checking thoroughly if they were right for the brand – great learning!!
Q6 - What would you say was the single most advantageous character trait for success?
Q7 - What happens when you’re stressed or overwhelmed?
I become snappy, impatient, everything irritates me – either withdraw and not want to do any work or become totally wired and not stop working!
Q8 - How do you invest in your own wellbeing. How do you look after yourself?
I’ve started going to a juice retreat once a year (more often if I can get away with it!), I go to regular spin classes for a good old sweat, dinner/drinks with the girls and I am very partial to a variety of treatments and products at my local SAKS!
Q9 - If you could change one thing about the spa and wellness industry what would it be and why?
I guess more consistency/alignment around which products/brands/treatments REALLY are best for you.
Q10 - Finally, What’s your favourite quote or the best advice you’ve ever been given?
Ignoring the ‘change your brand’ feedback and I have SO many quotes that I love – but this one is a big hitter:
‘Never apologise for what you feel. It’s like being sorry for being real’ Lil Wayne
FLASH FACTS - FOR FUN SECTION
1. What’s your favourite book
I’m not a big reader now – but as a kid I LOVED The Faraway Tree books by Enid Blyton
2. What’s your favourite ﬁlm of all time
Kramer v Kramer!
3. If you could have dinner with anyone, past or present, who would it be and why?
My Nana who died in 2005 – would love one more evening with her.
4. You get taken to your favourite place to be, where are you taken?
Mudeford, Dorset coast – have just bought a holiday lodge there!
5. Your perfect dinner is?
Chilli con carne! And anything Mexican (including tequila!)
6. Your go to drink is?
G&T (has to be Fevertree elderflower tonic)
7. Your favourite sweet treat is?
8. What’s your favourite essential oil / scent?
Partial to a bit of Ylang Ylang
9. You go for a treatment - what do you have and why?
Back, neck and shoulder massage all day long – my stress goes to my traps and they are mainly rock hard!
10.What’s your favourite ﬂower?
Sunflowers – and any other ‘wild’ looking flower.
11.You want to sleep deeply, what do you do?
Usually have a drink!! Or exercise later in the evening.
12.You want to energise fast, what do you do?
Spin class, dog walk or get into something in the business that excites me.
13.The theme tune to your life is?
You Sure Do – ‘Strike’
14.What makes you laugh to your belly?
Anything stupid as a rule, a ‘private’ joke or being somewhere where I’m not allowed to laugh!
15.What’s your favourite season?
Summer – bring on the flip flops!
16. What’s your favourite colour?
17. Your favourite time of day is?
Early morning – in the summer months
18. If you could have been anyone or anything else, what / who would you be?
I would be Prime Minister – just to prove that ‘normal’ people could do a good job at it!
19. What’s your current TV guilty secret?
Dancing on Ice!
20. Magic dust - you can learn one new skill instantly, what is it?
Lou Banks has nurtured business talent at all levels to drive
transformational change in the workplace.
Her extensive experience in L&D from her previous roles within retail
and senior care, as well as a real passion for self-development and
learning, led to the birth of her first business Bolt from the You in
2009, before making the transition in 2017 to her new brand Rising Vibe.
Lou has brought her unique 'keep it real' philosophy to clients across a
range of sectors, supporting the individual, team or entire organisation
by working with the person not the sector or role. She's a change
enabler, challenging mindset to enhance performance, and always balances
soft skills with a heavy dose of reality.
When Lou isn't shifting mindset and transforming organisations she's a
wife, mum of 2, a lover of her Catalan sheepdog Arnold and partial to
the odd dinner and drinks with the girls!
Mobile: 07785 315925
ENABLING THOUGHTS. POSITIVE EMOTIONS. ENDLESS POSSIBILITY.
Follow Lou on Facebook https://www.facebook.com/Risin